Refund Policy

REPLACEMENT POLICY

Replacements
Our replacement policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or a refund.
All items are print on demand and therefore made to order. This means that from the time the order is placed, the item enters into a production system and is already paid for. Although we do not usually accept returns, we will replace any damaged or misprinted items, free of charge. We require that a photo be sent to verify the damage before issuing a replacement.
Replacements (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing replacement funds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at apparel@jostens.com.
Sale items (if applicable)
Only regular priced items may be replaced, unfortunately sale items cannot be refunded or replaced.